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Privacy Policy

Privacy policy
Updated January 2019


1) Introduction to Complete Clothing Company. (COMPLETE CLOTHING COMPANY)
This website (‘site’) is owned by the COMPLETE CLOTHING COMPANY  which believes you have a right to privacy on the web and COMPLETE CLOTHING COMPANY works to protect your security online as vigorously as possible. 

This policy applies to all pages hosted on this site. It does not apply to other organisations to which COMPLETE CLOTHING COMPANY may link and whose privacy policies may differ.


2) On what basis does COMPLETE CLOTHING COMPANY collect personal information?
Personal information COMPLETE CLOTHING COMPANY holds about you will be collected and used either because:

•you have consented for COMPLETE CLOTHING COMPANY to do so for the specific purposes described in this policy;

•it is necessary in order for the COMPLETE CLOTHING COMPANY to comply with our obligations under a contract between you and COMPLETE CLOTHING COMPANY; or

•it is necessary in pursuit of a “legitimate interest”, ie where COMPLETE CLOTHING COMPANY or a third party have a valid reason for using your personal information which is not overridden by your privacy.


3) What personal information does COMPLETE CLOTHING COMPANY collect?
COMPLETE CLOTHING COMPANY may collect the following personal information from you:

•Your name, residential address, contact address and telephone numbers, email address, photos and content you may have created or provided through your use of the site.

•Personal information you give to COMPLETE CLOTHING COMPANY via email, the various personal information capture forms on our site, or information voluntarily given to COMPLETE CLOTHING COMPANY via forms, meetings, telephone or postal mail.

•Payment information provided to enable COMPLETE CLOTHING COMPANY to administer any grant or other payments

•A record of any correspondence between you and COMPLETE CLOTHING COMPANY.

•Replies to any surveys or questionnaires that COMPLETE CLOTHING COMPANY may use for research purposes.

•Details of your visits to the site, the resources and pages that you access and any searches you make. 

•Any information COMPLETE CLOTHING COMPANY may require from you when you report a problem or complaint.

•The number of communications you make with COMPLETE CLOTHING COMPANY.

•By using cookies. For more information about cookies see our cookie policy.

COMPLETE CLOTHING COMPANY only collects such personal information when you choose to supply it to COMPLETE CLOTHING COMPANY but please note there may be instances where COMPLETE CLOTHING COMPANY receives and uses your personal information which has been provided to COMPLETE CLOTHING COMPANY by a third party. 


4) How is your personal information used?
COMPLETE CLOTHING COMPANY may use the personal information gathered for the following purposes: 

•To keep you up to date on the latest announcements or other information related to COMPLETE CLOTHING COMPANY that you have said you want to hear. COMPLETE CLOTHING COMPANY may send this information electronically or otherwise if you have opted-in to receive information from COMPLETE CLOTHING COMPANY.

•Ensure that the content of the site is presented in the most effective manner for you and for your device.

•For service administration purposes, which means that COMPLETE CLOTHING COMPANY may contact you for reasons related to any services you may have signed up for.

•Carry out and administer any obligations arising from any agreements entered into between you and COMPLETE CLOTHING COMPANY.

•Administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.


5) Does COMPLETE CLOTHING COMPANY share my personal information?
COMPLETE CLOTHING COMPANY does not disclose any personal information you provide to any third parties other than as follows:

•When COMPLETE CLOTHING COMPANY needs to send your personal information to companies who work on behalf of COMPLETE CLOTHING COMPANY to provide a service to you, COMPLETE CLOTHING COMPANY will only provide those companies with the personal information they need to deliver the service, and they are prohibited from using that personal information for any other purpose.

•Where personal information such as email addresses is passed to our funders.

•Where COMPLETE CLOTHING COMPANY carries out research to gain an insight into the use of our services, the results of this research (but not your personal information itself) may be transferred to interested third parties.

•If COMPLETE CLOTHING COMPANY is under a duty to disclose or share your personal information in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

•In order to enforce any terms and conditions or agreements for our services that may apply. 

•COMPLETE CLOTHING COMPANY may transfer your personal information to a third party as part of a restructure or merger.

•To protect our rights, property and safety, or the rights, property and safety of our users or any other third parties.

Other than as set out above, COMPLETE CLOTHING COMPANY shall not disclose any of your personal information unless you give the COMPLETE CLOTHING COMPANY permission to do so. If COMPLETE CLOTHING COMPANY does supply your personal information to a third party COMPLETE CLOTHING COMPANY will take steps to ensure that your privacy rights are protected and that third party complies with the terms of this notice.

COMPLETE CLOTHING COMPANY does not share personal information outside of the European Economic Area (EEA) unless adequate safeguarding procedures are in place.


6) How secure is the personal information you give to COMPLETE CLOTHING COMPANY?
Personal information collected on sites is stored in controlled servers with limited access. Your personal information may be stored and processed in the United Kingdom where COMPLETE CLOTHING COMPANY or its partners are located. 

COMPLETE CLOTHING COMPANY will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the personal information COMPLETE CLOTHING COMPANY collects from you and protect against unlawful access and accidental loss or damage. These measures may include (as necessary):

•protecting our servers by both hardware and software firewalls;

•locating our data processing storage facilities in secure locations;

•when necessary, disposing of or deleting your personal information so it is done so securely;

•regularly backing up all personal information COMPLETE CLOTHING COMPANY holds.

COMPLETE CLOTHING COMPANY will ensure that its employees are aware of their privacy and personal information security obligations. COMPLETE CLOTHING COMPANY will take reasonable steps to ensure that the employees of third parties working on our behalf are aware of their privacy and personal information security obligations. 

This notice and our procedures for handling personal information will be reviewed as necessary.

Unfortunately, COMPLETE CLOTHING COMPANY cannot guarantee the transmission of personal information via the internet is completely secure. Although COMPLETE CLOTHING COMPANY will do its best to protect your personal information, COMPLETE CLOTHING COMPANY cannot guarantee the security of your personal information transmitted to the site; any transmission is at your own risk. Once COMPLETE CLOTHING COMPANY has received your personal information, COMPLETE CLOTHING COMPANY will use the strict procedures and security features referred to in this clause to try to prevent unauthorised access.


7) How can you opt out of receiving messages from COMPLETE CLOTHING COMPANY?
COMPLETE CLOTHING COMPANY will send you communications such as emails if you have given the COMPLETE CLOTHING COMPANY permission to do so. If COMPLETE CLOTHING COMPANY sends you unsolicited emails, the email will enable you to register an opt-out to receiving other emails from COMPLETE CLOTHING COMPANY. If you do not wish to receive messages from COMPLETE CLOTHING COMPANY, please send an email asking that your personal information be removed from COMPLETE CLOTHING COMPANY databases to  


8) Children’s privacy and website users under the age of 16.
If you are under the age of 16, COMPLETE CLOTHING COMPANY will only accept personal information that has permission given by your parent/guardian. 


9) How long will COMPLETE CLOTHING COMPANY keep your personal information?
Where you have given consent for COMPLETE CLOTHING COMPANY to have your personal information COMPLETE CLOTHING COMPANY as part of a contractual obligation we shall continue to use it for that purpose for ten years from the last date on which you have interacted with us, at which point COMPLETE CLOTHING COMPANY will ask you again if you wish to continue your consent. If at that point you do not respond COMPLETE CLOTHING COMPANY will cease to use your personal information for that purpose, for example, emailing your information.

For any category of personal information not specifically defined in this Notice, and unless otherwise specified by applicable law, the required retention period for any personal information will be deemed to be ten years from the date of receipt by COMPLETE CLOTHING COMPANY of that personal information. 

The retention periods stated in this Notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the personal information or if there is an on-going investigation into the personal information). 

COMPLETE CLOTHING COMPANY reviews the personal information (and the categories of personal information) COMPLETE CLOTHING COMPANY holds on a regular basis to ensure the personal information COMPLETE CLOTHING COMPANY is holding is still relevant to our business and is accurate. If COMPLETE CLOTHING COMPANY discovers that certain personal information COMPLETE CLOTHING COMPANY is holding is no longer necessary or accurate, COMPLETE CLOTHING COMPANY will take reasonable steps to correct or delete this personal information as may be required. 


10) Your Rights - How can you access, correct or delete your personal information?
You have a right to know about how COMPLETE CLOTHING COMPANY protects your personal information, (as set out in this policy).

You can also request information about the personal information COMPLETE CLOTHING COMPANY holds about you (a subject access request). Please contact COMPLETE CLOTHING COMPANY as detailed in section 10 below. 

You always have the right to unsubscribe from our services where COMPLETE CLOTHING COMPANY relies on your consent for holding your personal information.

Please let COMPLETE CLOTHING COMPANY know if you need to update your personal information or if the personal information COMPLETE CLOTHING COMPANY holds on you is incorrect.

You also have a right to restrict processing of your personal information and the right to object to your personal information being processed.

You have the right to ask COMPLETE CLOTHING COMPANY to stop using your personal information in certain ways (as set out in the policy).

You have the right to ask COMPLETE CLOTHING COMPANY to delete your personal information. Unless COMPLETE CLOTHING COMPANY has reasonable grounds to refuse the erasure, on receipt of such a request COMPLETE CLOTHING COMPANY will securely delete the personal information in question within one month.  The personal information may continue to exist in certain backup, but COMPLETE CLOTHING COMPANY will take steps to ensure that it will not be accessible.


11) Contact COMPLETE CLOTHING COMPANY
If you have any questions relating to this policy or the personal information COMPLETE CLOTHING COMPANY holds about you, please email  or address them to: 

 

The Data Representative

at COMPLETE CLOTHING COMPANY using the contact page on this web site or the email address on that page

 

 

If we are unable to resolve any issues you may have or you would like to make a further complaint, you can contact the Information Commissioner’s Office by visiting for further assistance.


12) Changes to This Policy
COMPLETE CLOTHING COMPANY may amend this policy from time to time. If COMPLETE CLOTHING COMPANY makes any substantial changes in the way your personal information is used COMPLETE CLOTHING COMPANY will make you aware of this by posting a notice on the site.

 

The person responsible for

maintaining this website and privacy policy, in the event of any complaints or queries is

Kathryn Finan contact details 

Pine Lodge

Main Street

Hillman Leeds, Yorkshire LS25 5HH